Customer Support / Operations Coordinator

Lifetime Green Coatings - Extranjero

Descripción de la oferta

A convenir Otro tipo de contrato Tiempo Completo Remoto

Customer Support & Operations Coordinator (Remote – Costa Rica)
Type: Independent Contractor
Schedule: Monday to Friday, 9:00 AM – 5:00 PM CST
Compensation: $11.50/hour USD (paid monthly)
Location: Remote (Costa Rica preferred)
Language Requirement: Fluent English (C1 or above) & Spanish

About the Role
We’re looking for a highly organized, bilingual operations professional with exceptional English communication skills to support our growing home services company. This hybrid role combines customer support, appointment setting, dispatching, and light office management. You’ll guide customers from initial contact to job completion and help keep internal operations running smoothly.

Key Responsibilities
Serve as the first point of contact for inbound calls, texts, and web leads

Promptly engage and qualify new leads, booking estimate appointments

Follow up with unresponsive leads to increase conversions

Coordinate and dispatch field crews, relaying accurate job schedules and details

Communicate clearly and professionally with customers before, during, and after installations

Collect final payments and request post-job reviews

Assist with procurement of materials and supplies for upcoming jobs

Support internal operations with light admin tasks like expense tracking, payroll coordination, and job costing

Maintain detailed records in CRM and internal tools

Ensure a professional and positive experience at every customer touchpoint

Requirements
1–2 years of experience in customer support, admin, or dispatch (home services is a plus)

Excellent spoken and written English (C1+ level required) — must be confident handling U.S.-based customer calls

Strong phone presence, active listening, and clear communication

Comfortable with light sales conversations and guiding prospects through next steps

Proficient in Google Workspace (Docs, Sheets, Gmail) and CRM tools

Reliable internet (25 Mbps+), USB headset, webcam, and quiet home office

Organized, dependable, and comfortable working in a fast-paced remote environment

What You’ll Get
$11.00/hour USD paid monthly

Fully remote role with a supportive U.S.-based team

Growth opportunities and ongoing training

A high-impact role in a growing home services business