Operations Lead

Descripción de la oferta

The Operations Leader is responsible for managing a team of 10-12 HR analysts, including a senior analyst and a content lead, with a mission to provide exemplary customer service while fostering a culture of continuous improvement and innovation. The role involves overseeing team structure and communication, setting and monitoring performance goals, and nurturing talent through career development opportunities and succession planning. This leader is also charged with ensuring high-quality customer support, handling inquiries efficiently, and developing strategies for complex case resolution. Quality assurance standards are maintained through regular audits, and productivity is managed by tracking key metrics and implementing strategies to enhance efficiency.

Additionally, the Operations Leader plays a strategic HR generalist role, continuously updating HR knowledge, and providing guidance on complex HR matters. They are responsible for developing comprehensive training programs that reflect the latest HR policies and best practices. The leader stays informed on technology trends and strategizes the adoption of new technologies to improve service delivery. Continuous improvement is a constant focus, with initiatives to enhance customer satisfaction and the overall value of services provided. This role requires effective communication with internal stakeholders and maintaining an ethical work environment, aligning operations with broader organizational goals.

Requerimientos

• Educación mínima: Universidad
• 5 años de experiencia

Palabras clave: operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 4 días (actualizada)

Acerca de Manpower Costa Rica

Empresa Líder en Soluciones de Recursos Humanos.