Supplier Care (Capacitar en Fieldglas y Service Now a proveedores) en ambos idiomas - Portugués Ingles Avanzado

Descripción de la oferta

Responsible to deliver training on Fieldglass, Service Now and any process enhancement on the existing tool.
• Fluent in Portuguese & English and should be able to deliver trainings in these languages.
• Deliver global supplier training on any process changes to ensure adherence to operating principles and quality levels.
• Managing termination process for all the regions.
• Monitoring the reactivation of any contractor resources in the event of processing errors.
• Support the Supplier Care Team Lead with projects and initiatives and process enhancements.
• Ensure Supplier setups are completely accurately including pay sites and engagement with Supply Chain Operations to ensure systemic updates are captured correctly.
• Engaging with internal partners on any Non-Employee related investigations or escalations.

Knowledge/Experience:
• Minimum 4 years of experience working in project management or staffing industry experience
• Experience with relationship management - including internal and external stakeholders
• Proficient in Microsoft Office including using MS Excel to present data and/or create reports
• Demonstrated experience with automated end-to-end sourcing tools e.g. Fieldglass, including implementation and organizational change experience
• Experience of training and mentoring new team members
• Experience of understanding and applying policies and labour laws
• Consistently demonstrates clear and concise written and verbal communication skills
• Able to grasp and master new requirements and related knowledge.
• Strong organization skills and detail orientation
• Able to work in a fast paced, high-pressure environment
• Ability to multi-task and deliver tasks
• Strong problem solving and troubleshooting skills
• Able to identify opportunities for improvement and innovation
• Flexible approach and willingness to adapt to needs and demands of clients

HYBRID MODEL

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 4 años de experiencia
• Idiomas: Inglés ,Portugués

Palabras clave: atencion, care, servicio, service

Hace 2 días (actualizada)

Acerca de Manpower Costa Rica

Empresa Líder en Soluciones de Recursos Humanos.