Customer Service Representative - Shipping and Billing Account (Heredia)

Descripción de la oferta

Shipping and Billing Account

WEEKENDS OFF! | JOIN US as Shipping Advisor, Heredia, UltraPark1.

Candidate Profile:

BPO experience: At least 3 months in previous Call center taking calls
Highschool diploma
Advance English level - B2
Must reside in Heredia / Alajuela
Be able to work on site (Ultra Park I)
Monday to Friday schedule
Morning shifts only


Essential Functions/Core Responsibilities:

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database


Benefits:

2 days off Monday to Friday
FREE Gym
Benefit portal (Discounts in hotels, restaurants, universities, etc.)
CNX University (free online courses)
Account bonus

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Menos de 1 año de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años
• Conocimientos: Soporte al cliente, Call Center, Microsoft Office

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, facturacion, kam, account, cuentas

Hace 3 minutos (actualizada)

Acerca de CONCENTRIX COSTA RICA, SOCIEDAD ANONIMA

Concentrix pertenece a la industria de Call centers con presencia en varios paises de la Region como Honduras, Nicaragua, El Salvador, Colombia Dominicana, Mexico y a nivel Global. Con muchos años de experiencia.